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FAQs


Shopping

Where Do I Start?

VRP provides several ways to find the products that best match your needs. You can navigate to products by health concern, product category, product name, or by a specific ingredient. Or, if you prefer to search, simply enter a product name, a product code or keyword like ’vitamin D’ in the search box found at the top of every page of our website.

Special Offers

VRP regularly offers exclusive special offers to our customers who have signed up via email. If you're interested, please use the newsletter box on the right-hand side of this page to sign up; if you're already on our mailing list, keep an eye out for great offers in your inbox! All of our sales use savings codes, which are required at check-out to apply your discount. Savings codes may not be combined with any other offer, discount or prior purchase.

Request A Catalog

In order to request a printed catalog, please contact our customer service at (800) 877-2447.

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Ordering & Shipping

Using Savings Codes

All of our sales use savings codes, which are required at check-out to apply your discount. Simply type in (or copy and paste from your email) the savings code at check-out, then click "apply" for your discount to count towards your total. Savings codes may not be combined with any other offer, discount or prior purchase.

What are the Non-discountable Items?

We carry many non-VRP-manufactured products. These products are excluded from all sales. Click here to see a list of our non-discountable products.

Order Tracking

To track your order click here. Enter your email address and order number in the fields provided.

Shipping Information

For all of our shipping methods, rates, and destinations, please take a look at our Shipping Information page. Please note that your orders are shipped Monday through Friday, holidays excluded, from Carson City, Nevada.

Canceling an Order

We cannot guarantee your ability to cancel an order once placed, depending on how soon you try to cancel it, but please call us at (800) 877-2447 and we'll do everything we can to assist you.

Returning an Order

Our Lifetime Guarantee: We want you to be satisfied with our products. If you ever need to return a product (excluding books and accessories) for any reason, please mail the product(s) you wish to return to the following address: Vitamin Research Products, 4610 Arrowhead Drive, Carson City, NV 89706 USA. Please include a copy of your invoice to ensure that your return is processed as quickly as possible. Shipping and handling charges are non-refundable, and postage is not reimbursed for returning products. We recommend using a traceable shipping method to insure proper delivery.

Viewing Order History

Once you've logged in, you can view your order history by clicking on "My Account," then "My Orders" on the left-hand side of the page. You can then click on any of your past orders to view those details.

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Managing Your Account

Forgot Password

If you forget your password at any time, please click the "Forgot Your Password?" link on the sign-in page. We will immediately email you a new password, which you can then change to one of your own choosing.

Creating An Account

In order to place an order or save a product to your Wish List, you must have an account. To create an account, either begin the checkout process or click on "Register" in the upper-right corner. Fill in your name, email address, and password and you'll receive a confirmation email.

Changing Account Details

When logged in, you can edit your account details at any time by going to My Account and select "Account Information" on the left-hand side. Don’t forget to hit save after you’re done!

Receiving Emails

VRP sends helpful, educational emails on a regular basis to those interested in empowering themselves to achieve greater health. We send out weekly Health News, a monthly Newsletter, and occasional Special Offers that are only delivered to our email subscribers. You can view our privacy policy before signing up.

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Research

Please visit the research section of our website to learn more about natural solutions to your most pressing health concerns. We’ve maintained some of the most popular articles from our past newsletters, and we’ll feature some new articles from our newsletter partner, Whole Health Insider, each month.

In addition, by signing up for the newsletter, you will receive access to the weekly eLetter and monthly online newsletter from Whole Health Insider. You can sign up on the home page by entering your email address in sign-up form on the right side of the page.

Monthly Newsletter, Whole Health Insider

Whole Health Insider synthesizes and simplifies the confusing and ever-expanding body of nutrition and alternative health knowledge. Never satisfied with simply repeating health news headlines, Whole Health Insider provides a deeper and broader view of the research while exploring the validity of traditional use to give readers solid, evidence-based solutions.

Weekly eLetter, Whole Health Update

Whole Health Update brings you the latest research, as well as actionable advice on safe, natural and effective ways to solve and prevent health concerns.

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Still Have Questions?

Contact our friendly, knowledgeable customer team 24/7 at:

1-888-362-1699
or
customerservice@VRP.com

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