FAQs

Shopping

Where Do I Start?

VRP provides several ways to find the products that best match your needs. You can navigate to products by health interest, product category, product name, or by customer favorites. Or, if you prefer to search, simply enter a product name, a product code, or keyword like ”vitamin D“ in the search box found at the top of every page of our website.

Special Offers

VRP regularly offers exclusive special offers to our customers who have signed up via email. If you’re interested, please click here to sign up; if you’re already on our mailing list, keep an eye out for great offers in your inbox! All of our sales use coupon codes, which are required at check-out to apply your discount. Coupon codes may not be combined with any other offer, discount, or prior purchase.

Request a Catalog

In order to request a printed catalog, please contact our customer service at 1-888-362-1699.

Ordering & Shipping

Using Coupon Codes

All of our sales use coupon codes, which are required at check-out to apply your discount. Simply type in (or copy and paste from your email) the coupon code at check-out, then click "apply" for your discount to count towards your total. Coupon codes may not be combined with any other offer, discount, or prior purchase.

Order Tracking

To track your order, click here.

Shipping Information

For all of our shipping methods, rates, and destinations, please take a look at our Shipping Information page. Please note that your orders are shipped Monday through Friday, holidays excluded, from Lexington, KY.

Canceling an Order

We cannot guarantee your ability to cancel an order once placed, depending on how soon you try to cancel it, but please call us at (800) 877-2447 and we’ll do everything we can to assist you.

Returning an Order

Our Lifetime Guarantee: We want you to be satisfied with our products. If you ever need to return a product (excluding books and accessories) for any reason, please mail the product(s) you wish to return to the following address: Vitamin Research Products, 2100 Capstone Drive, Lexington, KY 40511 USA. Please include a copy of your invoice to ensure that your return is processed as quickly as possible. Shipping and handling charges are non-refundable, and postage is not reimbursed for returning products. We recommend using a traceable shipping method to insure proper delivery.

Viewing Order History

Once you’ve logged in, you can view your order history by clicking on "My Account," then "Order History & Tracking" on the left-hand side of the page. You can then click on any of your past orders to view those details.

Managing Your Account

Forgot Password

If you forget your password at any time, please click the "Forgot Your Password?" link on the sign-in page. We will immediately email you a new password, which you can then change to one of your own choosing.

Creating an Account

To create an account, either begin the checkout process or click on "Register" in the upper-right corner. Fill in your name, email address, and password and you’ll receive a confirmation email.

Changing Account Details

When logged in, you can edit your account details at any time by going to My Account and select "Account Information" on the left-hand side. Don’t forget to hit save after you’re done!

Receiving Emails

VRP sends emails with the latest natural health news, breakthroughs, and advances to empower you to make the best decisions for your health. We’ll also send you exclusive savings offers on our research-backed health solutions. These updates and special offers are available only to our email subscribers. You can view our privacy policy here.

Still Have Questions? Contact our friendly, knowledgeable customer team from 10 AM - 7 PM ET, Monday - Saturday at: 1-888-362-1699 or email us at customerservice@VRP.com